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Location : Home > After-sales service


Free Pre-Sales Consulting / Free Sample Marking

Prato Laser offer 12 hours quick pre-sales response and free consulting. Any kind of technical support are available for users.

Free Sample Testing is available.

We offer progressing solution design to all the distributor and users.


Strict Quality Control of Production

Adopt advanced testing equipment, such as: laser power meter, laser testing machine, CNC high-precision processing machine, 3D measuring machine, Perfect Laser setup a complete & strict quality control system, which ensures the excellent quality of our machines.


3 working Days Quick Delivery

We have mass production and stock & ready item, for these items, we offer3 working days quick delivery time. For big machine and special requirement, we will trade you as the priority customer and to produce your cargo in the first time.


3 Years Quality Guarantee

Prato Laser offer 36 months guarantee for our whole machinery .And to become our long-term customer, we will prolong the quality guarantee period specially for you.


12 hours Quick Feedback & After-Sales Service

We will offer "Training Video", "Instruction Book", "Operation Manual" to you, which is easily to learn and operate.

We will supply brochures for simple trouble-shootings of the machine, which will help you daling with the common problems happened to the machine.

We will offer plenty of technical support online, just like detailed technical and installation instructions. For example, when you meet a maintenance problem, we will make a video with completed and detailed operation process according to the problem, it just seems that I am on the spot by your side to instruct you how to deal with the problem.


Quick Back-up Parts Available & Technical Assistance

Our extensive inventory of spare parts means replacements get shipped to you as quickly as possible. Immediate technical assistance is only an email or phone call away.


Special Designing, Customized, OEM Order is accepted

Perfect Laser is rather willing to help you to realize your special idea and requirement by our innovative ability. So please do not hesitate to contact us when you need special design or customized machine and OEM machines.


Prato Laser, You Best Choice

To be the customer of Prato Laser, we will cooperate based on complete trust and comfortable. You will find we are a reputable supplier and worth your trust. We understand every customer is valuable. We will value every chance you give to us.

Contact us Today!